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FAQs for Users (Customers)
FAQs for Users (Customers)
29 articles in this collection
Written by
Jamie,
Lianna,
and
Casey
My order was wrong! 😟
Missing or incorrect items
Written by
Casey
Updated over a week ago
Late Delivery / Contacting Your Driver 🚘
Written by
Jamie
Updated over a week ago
Manage Your Online Ordering Profile
Written by
Lianna
Updated over a week ago
How to Place an Order in Advance (Online Ordering)
Written by
Lianna
Updated over a week ago
How to Checkout Online
Written by
Lianna
Updated over a week ago
Discounts 💸
Did my discount apply?
Written by
Jamie
Updated over a week ago
Select Delivery for Online Ordering
Written by
Lianna
Updated over a week ago
Sending Credit 💰
Can I send credit on Snackpass?
Written by
Jamie
Updated over a week ago
Chickenz 🐥
What are thosseee
Written by
Jamie
Updated over a week ago
Previous Orders 🍔
Can I see orders on Snackpass?
Written by
Jamie
Updated over a week ago
Eggs 🥚
What are thoseeee
Written by
Jamie
Updated over a week ago
How do I get a refund? 🤔
Refunds for incorrect orders & closed store?
Written by
Casey
Updated over a week ago
Online Ordering 💻
Can I order on the website?
Written by
Jamie
Updated over a week ago
Can I use a Gift Card?🤔
Can Gift Cards be used on Snackpass?
Written by
Casey
Updated over a week ago
Cash Payments 💸
Can I pay in cash?
Written by
Jamie
Updated over a week ago
How to Get Help 🦉
How do I reopen chat?
Written by
Jamie
Updated over a week ago
Switching Credit Cards (app order) 💳
Need help changing your payment?
Written by
Jamie
Updated over a week ago
Order Tracking ⏱
Written by
Jamie
Updated over a week ago
How do I cancel an order?💰
Need to cancel your order?
Written by
Jamie
Updated over a week ago
Schedule Ahead Orders (Online) ⏰
How do I schedule an order for the future?
Written by
Lianna
Updated over a week ago
Store Credit 💰
How to access your store credit?
Written by
Jamie
Updated over a week ago
Add additional items to your online cart 🥪
How do I add more than one item to my online cart?
Written by
Lianna
Updated over a week ago
Snackpass Campuses 📍
Where is Snackpass Now?
Written by
Jamie
Updated over a week ago
Rewards 🏆
Need help redeeming a reward?
Written by
Jamie
Updated over a week ago
Sending Gifts 🎁
How do I send food gifts to friends?
Written by
Jamie
Updated over a week ago
Gifting Reward Points 🎁
How do I send points to friends?
Written by
Jamie
Updated over a week ago
Remove Friends 😞
How do I remove SnackFriends?
Written by
Jamie
Updated over a week ago
Order Wasn't Delivered 😞
How to Get a Refund
Written by
Jamie
Updated over a week ago
Snackpass (how it works!)
How it works 😎
Written by
Jamie
Updated over a week ago