FAQs for Users (Customers)

My order was wrong! 😟

Missing or incorrect items

Written by Casey
Updated over a week ago

Late Delivery / Contacting Your Driver 🚘

Written by Jamie
Updated over a week ago

Where's my order? 👀

Written by Lianna
Updated over a week ago

Manage Your Online Ordering Profile

Written by Lianna
Updated over a week ago

How to Place an Order in Advance (Online Ordering)

Written by Lianna
Updated over a week ago

Where can I find my past orders? 📰

Written by Lianna
Updated over a week ago

How to Checkout Online

Written by Lianna
Updated over a week ago

How To Enter a Code 🎊

Written by Jamie
Updated over a week ago

Discounts 💸

Did my discount apply?

Written by Jamie
Updated over a week ago

Select Delivery for Online Ordering

Written by Lianna
Updated over a week ago

Sending Credit 💰

Can I send credit on Snackpass?

Written by Jamie
Updated over a week ago

Chickenz 🐥

What are thosseee

Written by Jamie
Updated over a week ago

Previous Orders 🍔

Can I see orders on Snackpass?

Written by Jamie
Updated over a week ago

Eggs 🥚

What are thoseeee

Written by Jamie
Updated over a week ago

How do I get a refund? 🤔

Refunds for incorrect orders & closed store?

Written by Casey
Updated over a week ago

Online Ordering 💻

Can I order on the website?

Written by Jamie
Updated over a week ago

Can I use a Gift Card?🤔

Can Gift Cards be used on Snackpass?

Written by Casey
Updated over a week ago

Cash Payments 💸

Can I pay in cash?

Written by Jamie
Updated over a week ago

How to Get Help 🦉

How do I reopen chat?

Written by Jamie
Updated over a week ago

Switching Credit Cards (app order) 💳

Need help changing your payment?

Written by Jamie
Updated over a week ago

Order Tracking ⏱

Written by Jamie
Updated over a week ago

How do I cancel an order?💰

Need to cancel your order?

Written by Jamie
Updated over a week ago

Schedule Ahead Orders (Online) ⏰

How do I schedule an order for the future?

Written by Lianna
Updated over a week ago

Store Credit 💰

How to access your store credit?

Written by Jamie
Updated over a week ago

Add additional items to your online cart 🥪

How do I add more than one item to my online cart?

Written by Lianna
Updated over a week ago

Snackpass Campuses 📍

Where is Snackpass Now?

Written by Jamie
Updated over a week ago

Rewards 🏆

Need help redeeming a reward?

Written by Jamie
Updated over a week ago

Sending Gifts 🎁

How do I send food gifts to friends?

Written by Jamie
Updated over a week ago

Gifting Reward Points 🎁

How do I send points to friends?

Written by Jamie
Updated over a week ago

Remove Friends 😞

How do I remove SnackFriends?

Written by Jamie
Updated over a week ago

Order Wasn't Delivered 😞

How to Get a Refund

Written by Jamie
Updated over a week ago

Snackpass (how it works!)

How it works 😎

Written by Jamie
Updated over a week ago