FAQs for Users (Customers)

How To Enter a Referral Code 🤑

Referral, Discounts, Code, Refer a friend

Written by Lianna
Updated over a week ago

Snackpass Party 🎉

Written by Lianna
Updated over a week ago

My order was wrong! 😟

Missing or incorrect items

Written by Casey
Updated over a week ago

Where's my order? 👀

Written by Lianna
Updated over a week ago

Manage Your Online Ordering Profile 👤

Written by Lianna
Updated over a week ago

How do I log out of the app? 🔐

Written by Lianna
Updated over a week ago

How do I reset my password? 🔒

Forget your password? Follow the steps below to reset it!

Written by Lianna
Updated over a week ago

How to Place an Order in Advance (Online Ordering) ⌚

Written by Lianna
Updated over a week ago

Where can I find my past orders? 📰

Written by Lianna
Updated over a week ago

How to Checkout Online 🛒

Written by Lianna
Updated over a week ago

Discounts 💸

Did my discount apply?

Written by Jamie
Updated over a week ago

Select Delivery for Online Ordering 🚗

Written by Lianna
Updated over a week ago

Sending Credit 💰

Can I send credit on Snackpass?

Written by Jamie
Updated over a week ago

Chickenz 🐥

What are thosseee

Written by Jamie
Updated over a week ago

Eggs 🥚

What are thoseeee

Written by Jamie
Updated over a week ago

How do I get a refund? 🤔

Refunds for incorrect orders & closed store?

Written by Casey
Updated over a week ago

Online Ordering 💻

Can I order on the website?

Written by Jamie
Updated over a week ago

Can I use a Gift Card?🤔

Can Gift Cards be used on Snackpass?

Written by Casey
Updated over a week ago

How to Get Help 🦉

How do I reopen chat?

Written by Jamie
Updated over a week ago

Switching Credit Cards (app order) 💳

Need help changing your payment?

Written by Jamie
Updated over a week ago

Order Tracking ⏱

Written by Jamie
Updated over a week ago

How do I cancel an order?💰

Need to cancel your order?

Written by Jamie
Updated over a week ago

Store Credit 💰

How to access your store credit?

Written by Jamie
Updated over a week ago

Schedule Ahead Orders (Online) ⏰

How do I schedule an order for the future?

Written by Lianna
Updated over a week ago

Add additional items to your online cart 🥪

How do I add more than one item to my online cart?

Written by Lianna
Updated over a week ago

Snackpass Campuses 📍

Where is Snackpass Now?

Written by Jamie
Updated over a week ago

Sending Gifts 🎁

How do I send food gifts to friends?

Written by Jamie
Updated over a week ago

Gifting Reward Points 🎁

How do I send points to friends?

Written by Jamie
Updated over a week ago

Remove Friends 😞

How do I remove SnackFriends?

Written by Jamie
Updated over a week ago

Snackpass (how it works!)

How it works 😎

Written by Jamie
Updated over a week ago