FAQs for Users (Customers)

Jamie avatar Lianna avatar Casey avatar
30 articles in this collection
Written by Jamie, Lianna, and Casey

How To Enter a Referral Code 🤑

Referral, Discounts, Code, Refer a friend
Lianna avatar
Written by Lianna
Updated over a week ago

Snackpass Party 🎉

Lianna avatar
Written by Lianna
Updated over a week ago

My order was wrong! 😟

Missing or incorrect items
Casey avatar
Written by Casey
Updated over a week ago

Where's my order? 👀

Lianna avatar
Written by Lianna
Updated over a week ago

Manage Your Online Ordering Profile 👤

Lianna avatar
Written by Lianna
Updated over a week ago

How do I log out of the app? 🔐

Lianna avatar
Written by Lianna
Updated over a week ago

How do I reset my password? 🔒

Forget your password? Follow the steps below to reset it!
Lianna avatar
Written by Lianna
Updated over a week ago

How to Place an Order in Advance (Online Ordering) ⌚

Lianna avatar
Written by Lianna
Updated over a week ago

Where can I find my past orders? 📰

Lianna avatar
Written by Lianna
Updated over a week ago

How to Checkout Online 🛒

Lianna avatar
Written by Lianna
Updated over a week ago

Discounts 💸

Did my discount apply?
Jamie avatar
Written by Jamie
Updated over a week ago

Select Delivery for Online Ordering 🚗

Lianna avatar
Written by Lianna
Updated over a week ago

Sending Credit 💰

Can I send credit on Snackpass?
Jamie avatar
Written by Jamie
Updated over a week ago

Chickenz 🐥

What are thosseee
Jamie avatar
Written by Jamie
Updated over a week ago

Eggs 🥚

What are thoseeee
Jamie avatar
Written by Jamie
Updated over a week ago

How do I get a refund? 🤔

Refunds for incorrect orders & closed store?
Casey avatar
Written by Casey
Updated over a week ago

Online Ordering 💻

Can I order on the website?
Jamie avatar
Written by Jamie
Updated over a week ago

Can I use a Gift Card?🤔

Can Gift Cards be used on Snackpass?
Casey avatar
Written by Casey
Updated over a week ago

How to Get Help 🦉

How do I reopen chat?
Jamie avatar
Written by Jamie
Updated over a week ago

Switching Credit Cards (app order) 💳

Need help changing your payment?
Jamie avatar
Written by Jamie
Updated over a week ago

Order Tracking ⏱

Jamie avatar
Written by Jamie
Updated over a week ago

How do I cancel an order?💰

Need to cancel your order?
Jamie avatar
Written by Jamie
Updated over a week ago

Store Credit 💰

How to access your store credit?
Jamie avatar
Written by Jamie
Updated over a week ago

Schedule Ahead Orders (Online) ⏰

How do I schedule an order for the future?
Lianna avatar
Written by Lianna
Updated over a week ago

Add additional items to your online cart 🥪

How do I add more than one item to my online cart?
Lianna avatar
Written by Lianna
Updated over a week ago

Snackpass Campuses 📍

Where is Snackpass Now?
Jamie avatar
Written by Jamie
Updated over a week ago

Sending Gifts 🎁

How do I send food gifts to friends?
Jamie avatar
Written by Jamie
Updated over a week ago

Gifting Reward Points 🎁

How do I send points to friends?
Jamie avatar
Written by Jamie
Updated over a week ago

Remove Friends 😞

How do I remove SnackFriends?
Jamie avatar
Written by Jamie
Updated over a week ago

Snackpass (how it works!)

How it works 😎
Jamie avatar
Written by Jamie
Updated over a week ago