FAQs for Users (Customers)

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30 articles in this collection
Written by Jamie, Lianna, and Casey

My order was wrong! 😟

Missing or incorrect items
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Written by Casey
Updated over a week ago

Late Delivery / Contacting Your Driver 🚘

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Written by Jamie
Updated over a week ago

Manage Your Online Ordering Profile

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Written by Lianna
Updated over a week ago

How to Place an Order in Advance (Online Ordering)

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Written by Lianna
Updated over a week ago

How to Checkout Online

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Written by Lianna
Updated over a week ago

How To Enter a Code 🎊

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Written by Jamie
Updated over a week ago

Discounts 💸

Did my discount apply?
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Written by Jamie
Updated over a week ago

Select Delivery for Online Ordering

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Written by Lianna
Updated over a week ago

Sending Credit 💰

Can I send credit on Snackpass?
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Written by Jamie
Updated over a week ago

Chickenz 🐥

What are thosseee
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Written by Jamie
Updated over a week ago

Previous Orders 🍔

Can I see orders on Snackpass?
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Written by Jamie
Updated over a week ago

Eggs 🥚

What are thoseeee
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Written by Jamie
Updated over a week ago

How do I get a refund? 🤔

Refunds for incorrect orders & closed store?
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Written by Casey
Updated over a week ago

Online Ordering 💻

Can I order on the website?
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Written by Jamie
Updated over a week ago

Can I use a Gift Card?🤔

Can Gift Cards be used on Snackpass?
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Written by Casey
Updated over a week ago

Cash Payments 💸

Can I pay in cash?
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Written by Jamie
Updated over a week ago

How to Get Help 🦉

How do I reopen chat?
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Written by Jamie
Updated over a week ago

Switching Credit Cards (app order) 💳

Need help changing your payment?
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Written by Jamie
Updated over a week ago

Order Tracking ⏱

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Written by Jamie
Updated over a week ago

How do I cancel an order?💰

Need to cancel your order?
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Written by Jamie
Updated over a week ago

Schedule Ahead Orders (Online) ⏰

How do I schedule an order for the future?
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Written by Lianna
Updated over a week ago

Store Credit 💰

How to access your store credit?
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Written by Jamie
Updated over a week ago

Add additional items to your online cart 🥪

How do I add more than one item to my online cart?
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Written by Lianna
Updated over a week ago

Snackpass Campuses 📍

Where is Snackpass Now?
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Written by Jamie
Updated over a week ago

Rewards 🏆

Need help redeeming a reward?
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Written by Jamie
Updated over a week ago

Sending Gifts 🎁

How do I send food gifts to friends?
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Written by Jamie
Updated over a week ago

Gifting Reward Points 🎁

How do I send points to friends?
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Written by Jamie
Updated over a week ago

Remove Friends 😞

How do I remove SnackFriends?
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Written by Jamie
Updated over a week ago

Order Wasn't Delivered 😞

How to Get a Refund
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Written by Jamie
Updated over a week ago

Snackpass (how it works!)

How it works 😎
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Written by Jamie
Updated over a week ago